Remove Netflix Site Error from your Netflix account

May 19, 2021

Netflix service rarely goes down completely but when it does, it can be quite maddening, especially when you are looking forward to binge-worthy series like 'BoJack Horseman' or 'Ozarkif'. The 'Netflix Site Error' is a case in point. Let’s see how to fix this problem and get back to watching.

Netflix account Mac

How to remove Netflix Site Error from your Netflix account?

Netflix Home Screen
Netflix Home Screen

If you see an error that bears the following description – Netflix Site Error. We are unable to process your request. Please go to the Netflix home page by clicking the button below, make sure to follow these troubleshooting steps to fix the problem.

  1. Clear the Netflix cookie.
  2. Sign in on another device.
  3. Restart your Home network.

The Netflix account Error mainly appears on your device when there’s either some network error or when the data stored on your browser needs to be refreshed. Here’s what you can do to get rid of this problem!

1] Clear the Netflix cookie

Cookies are files generated by the websites you visit. They contain your browsing data. The data is collected in an attempt to help the website load faster on your subsequent visit by remembering the parts of pages.

On your Mac, launch Chrome.

At the top right, click More menu.

Select More tools and then Clear browsing data.

To delete everything, select All time.

Clear Cookies
Clear Cookies

Check the boxes for the following options.

  • Cookies and other site data.
  • Cached images and files.

Click Clear data.

2] Sign in on another device

Most of the time, the Netflix Site Error gets resolved simply by signing in to Netflix on a different device. However, it is essential that the different device is connected to the same network. Also, if you're already signed in on another device, sign out of your Netflix account, then sign in again.

If you are still getting the same error when you sign into a different device, it means your Netflix account isn't connecting. In such a case, wait for some time (at least 30 minutes) and try again.

3] Restart your Home network

Switch off your Mac computer.

Unplug your modem from the power outlet for 30 seconds.

Plug in your modem back and wait until the indicator lights are stable.

Switch on your computer and try Netflix again.

After following any one of these troubleshooting methods, you should not see Netflix Site Error message again.

Hope that makes sense!

Image credits - Heathfeath45 and AVG.


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Hemant Saxena
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