How to fix Mac keyboard keys not responding problem

January 14, 2021

Every Mac keyboard is designed, keeping the user experience in mind. As such, many users find them comfortable to use. Some even run a built-in rechargeable battery that lasts up to a month or more between charges. Unfortunately, problems can occur while trying to register key inputs. So, when you find Mac keyboard keys not responding properly, here are a few things you can try!

Mac Mini

How to fix Mac Keyboard keys not responding issue quickly?

Before attempting any random fixes, try to narrow down your problem first. Find if there is a problem with the keyboard hardware itself, or just a software glitch stopping Mac from recognizing keystrokes? Then, proceed to fix the Mac Keyboard keys not responding issue.

  1. On your Mac, click the Apple Menu.
  2. Expand it to find and select System Preferences.
  3. Select Accessibility.
  4. Move to Mouse & Trackpad under the Accessibility preference screen.
  5. Locate Enable Mouse Keys.
  6. Uncheck the box marked against the option.
  7. Close the Accessibility preferences window and exit.

What are Mouse Keys in Mac?

Mouse Keys Mac is an accessibility feature. It uses the keyboard’s Numeric Keypad as a pointing device. So, when enabled, these keys replace the mouse as a pointing device. Also, when Mouse Keys is on, you can’t use the keyboard or a numeric keypad to enter text and so, you may find some keys on the keyboard not working.

How do I fix some keys on my apple keyboard not working?

When Apple wireless keyboard keys are not working, check if Mouse Keys is active. If yes, disable it. Here’s how!

Apple Menu Bar
Apple Menu Bar

On your Mac, go to the Apple Menu (visible in the upper-left corner of your Mac screen) and click it.

From the list of options displayed, select System Preferences.

Mac Accessibility Settings
Mac Accessibility Settings

When the System Preferences window opens, locate the Accessibility option under it.

Now, under the Accessibility preference screen, choose Pointer Control from the left sidebar pane.

Keyboard is not responding
Keyboard is not responding

In the right-pane switch to the Alternative Control methods tab. Locate Enable Mouse Keys option.

If the box marked against it is checked, de-select the box and close the Accessibility preferences window.

Your keys should start responding normally on your Mac computer!


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Hemant Saxena
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