How to fix Adobe installer failed to initialize issue on Mac

February 15, 2021

With every new macOS release, Adobe starts publishing the compatibility information, so users experience less of a hassle and are not pressed to abandon its programs. However, Some Adobe installers may fail to launch silently and show an error that reads, “We’ve encountered the following issue. The installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem.” Read what you should do to fix this Adobe installer failed to initialize issue on Mac.

Adobe Captivate Download
Adobe Captivate Download

How to resolve Adobe installer failed to initialize issue on Mac?

Although the error message prompts you to download Adobe Support Advisor to detect the problem, the program no longer exists so you cannot use it. But surely, there’s an immediate workaround that should help you fix the problem. See how to fix Adobe installer failed to initialize issue on Mac.

  1. Mount the Disk Image file for Adobe Captivate.
  2. Open the mounted DMG file.
  3. Right-click
  4. Select Show Package Contents from the context menu.
  5. Navigate to Contents.
  6. Choose MacOS.
  7. Double-click the Unix Executable titled Install.
  8. A terminal window opens and initializes the installer.
  9. Install in trial mode or utilize a serial number.

There can be multiple reasons why the error message appears on your Mac screen. Nevertheless, you can fix it in few minutes.


Adobe Captivate lets you create stunning courses in minutes. If you have the file of its contents and structure contained in a Disk Image, mount the disk.

Open the mounted DMG file (The file format used in the Mac for distributing software).

Mac Show Package Contents
Mac Show Package Contents

Now, right-click and select ‘Show Package Contents’ option from the context menu.

Next navigate to Contents and choose the MacOS.

Mac Contents
Mac Contents

Here, double-click the Unix Executable titled Install.


Instantly, a terminal window will open and initialize the installer.

If the above method fails to work or does not yield the desired results, you can try another simple method - Rename the OOBE folder to OOBE_old.

Mac Navigation Address
Mac Navigation Address

The folder can be found at the following location in Mac - /Users//Library/Application Support/Adobe/OOBE.

This should stop the Adobe installer failed to initialize missing file message from appearing in Mac.

Is adobe captivate part of creative cloud?

No, Adobe Captivate is not part of Creative Cloud since it’s not included with a Creative Cloud subscription. The application, however, is a part of Adobe’s eLearning product line that includes,

  • Captivate Prime Learning Management System
  • Presenter
  • Presenter Video Express

That’s all there is to it! Hope that makes sense!

Image Source - Adobe.


About the Author

Hemant Saxena
(355 Articles Published)

Leave a Reply

Your email address will not be published. Required fields are marked *

Related Post


Read More