Normally, the in-app purchase experience on the iOS platform is safe and consistent. However, when the payment fails to go through, the same process ends up showing the ‘Your Purchase Could Not Be Completed’ error message. Completing the ongoing purchase or managing the subscriptions on the desired device then becomes difficult. Try the following troubleshooting steps and see if it helps!
Troubleshoot the Your Purchase Could Not Be Completed warning message
Depending on the details of your purchase and issue, you may be able to get a refund but before that, you must take some troubleshooting steps to fix the Your Purchase Could Not Be Completed error, manually.
- Check your Internet connectivity.
- The item is not available in your country.
- Disable App Store and iTunes restrictions.
- Force stop, then reopen the app or game.
If the above methods fail to yield the desired results, you can contact iTunes Support and notify them about the issue you are facing.
Why can’t I complete purchase on App Store?
You cannot complete the purchase on App Store or buy from iTunes because the process gets canceled before completion. There could be many reasons for it. For example, there’s some problem with the Internet connection or an issue with a Wi-Fi router or others. Try the following workarounds and see if it helps!
1] Check your Internet connectivity.
It has been found that poor Internet connection often triggers App Store errors. So, if your iPhone is connected to a Wi-Fi network and you are trying to purchase something from the Store, make sure your Wi-Fi network has good signal strength. If not, wait for a few minutes until the signal strength returns to normal. Then, try again.
2] The item is not available in your country.
Another possible reason why you can’t buy from App Store is that the item is not available in your country. Most of the time, you’ll receive an error message notifying you about it but that’s not mandatory. You can verify this by visiting the App Store online or going to the developer’s website and checking if the item can be purchased in your native country. Who knows, you may find an alternate version of the app.
3] Disable App Store and iTunes Restrictions.
If someone who has access to your iPhone has mistakenly enabled the App Store and iTunes restrictions, you’ll need to disable it. Here’s how!
Open your Settings and scroll down to the Screen Time option. Click to expand its menu.
Under the Screen Time screen, choose the Content & Privacy Restrictions entry.
If this setting is enabled, tap iTunes & App Store Purchases option.
Check if the ‘In-app Purchases’ is set to Don’t Allow. If yes, tap and change it to Allow.
4] Force stop, then reopen the app or game.
Sometimes, this option works wonders. So, if all the above-mentioned solutions fail to work, force stop it and reopen it again. For this, swipe up from the bottom of your iPhone display and pause slightly in the middle of the display screen.
Then, swipe left or right to find the app you would like to force stop. When found, swipe up on the app’s preview to force stop it. Reopen the app or game to check if the Your Purchase Could Not Be Completed problem is solved.
Hope that makes sense!